Courses – Soft Skills & Management Training

headcours

Soft Skills & Management Training

Unit Standard ID Unit Standard Title
7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues 
7469 Numeracy Skills
7480 Numeracy Skills
8015 Executing general office administration
8420 Operate in a team
9007 Numeracy Skills
9008 Numeracy Skills
9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations 
9012 Investigate life and work related problems using data and probabilities
9013 Describe, apply, analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
10350 Customer Care
13883 Telephone Skills
13884 Telephone Skills
13885 Telephone Skills
13886 Telephone Skills
71490 / LP 73269 Contact Centre Support (National Certificate)
117171 Manage time effectively to enhance productivity and enable a balanced lifestyle
117241 Develop a business plan for a small business
117244 Investigate the possibilities of establishing and running a small business enterprise (SMME)
117500 Manage finance in a small business
119456 Write / Present for a defined context
119457 Interpret and use information from texts
119465 Write/present/sign text for a range of communicative contexts
119466 Interpret a variety of literary texts
119467 Use language and communication in occupational learning programs
119472 Accommodate audience and context needs in oral/signed communication
120394 Leadership
242891 Conflict Management
Microsoft Word (2010, 2013)
Microsoft Excel (2010, 2013)
Microsoft Powerpoint (2010, 2013)
Microsoft Access (2010, 2013)
Microsoft Outlook (2010, 2013)
Microsoft Explorer (2010, 2013)
Microsoft MS Project (2010, 2013)
End user Computing
Technical Support